Privacy Policy

1. Who we are

This website is operated by Roe Valley Residents Association, a community organisation based in Limavady, Northern Ireland.

2. Information we may collect

We may collect personal information when you choose to contact us, ask for support, enquire about volunteering, request room booking information, apply for a programme, or contact us about one of our projects.

This may include:

• your name;
• your email address or phone number;
• the organisation or group you represent, if relevant;
• details you include in your message or enquiry;
• information needed to respond to your request or provide support.

Please only send information that is necessary for your enquiry.

3. How we use your information

We use personal information to:

• respond to enquiries;
• provide information about RVRA services, projects, facilities, volunteering, or events;
• process requests, referrals, expressions of interest, or applications;
• keep appropriate records of our work;
• protect the security and proper running of the website;
• meet legal, safeguarding, funding, or reporting requirements where they apply.

4. Our lawful reasons for using information

Depending on the situation, we may use personal information because:

• you have given consent;
• we need to respond to your enquiry or take steps you have asked us to take;
• it is in our legitimate interests as a community organisation to communicate with people and manage our services;
• we need to meet a legal obligation;
• we need to protect someone’s vital interests, for example in an urgent safeguarding or welfare situation.

5. Website hosting and technical information

This website is hosted using GitHub Pages. When someone visits a GitHub Pages website, GitHub may log the visitor’s IP address and related technical information for security, integrity, and legal purposes.

You can read more in GitHub’s privacy information:

GitHub Privacy Statement

6. Fonts and third-party services

This website currently loads fonts from Google Fonts. When your browser requests these fonts, technical information may be processed by Google in order to provide the font files.

You can read more here:

Google Fonts Privacy FAQ

Our website may also link to external websites or social media pages, such as Facebook, Instagram, or X/Twitter. Once you leave our website, those services are responsible for how they handle your information.

7. Cookies and analytics

We do not currently use advertising cookies, tracking cookies, or analytics tools on this website.

If we add analytics, embedded content, forms, or other tools in the future, we will update this policy and provide any cookie information that is required.

8. Who we share information with

We do not sell personal information. We may share information only where it is necessary, appropriate, and lawful, such as with:

• staff, volunteers, or trustees who need it to respond to your enquiry or provide support;
• email, website, IT, or administration providers who help us run our services;
• funders or partner organisations where this is necessary for a specific programme and appropriate safeguards are in place;
• statutory, legal, safeguarding, or emergency services where required or where someone may be at risk.

9. How long we keep information

We keep personal information only for as long as needed for the purpose it was collected, including any legal, safeguarding, funding, accounting, or reporting requirements that apply.

If you contact us with a general enquiry, we will usually keep your message only as long as needed to deal with it and maintain appropriate records.

10. Your rights

Depending on the situation, you may have rights to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete information in certain circumstances;
• ask us to restrict or object to certain uses of your information;
• withdraw consent where we rely on consent.

To ask about your information, contact us using the details on this page.

11. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to put things right.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Make a complaint to the ICO

12. Updates to this policy

We may update this Privacy Policy from time to time, especially if we add website forms, analytics, embedded content, online booking tools, or new services. The latest version will always be published on this page.